Privacy Policy

Last Updated: September 26, 2026

At AIZAL GLOW SKINCARE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, use our services, or contact us.

Our website is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Contact Information: Your name, phone number, email address, billing address, and shipping address.

• Order Information: Products you purchase, order details, transaction information, and delivery information.

• Payment Information: Payment and transaction details required to process your order. Payment information may be processed securely by our payment providers.

• Communication Information: Information you provide when contacting us through email, customer support, or other communication channels.

• Device Information: Information such as your IP address, browser type, device type, and operating system.

• Website Usage Information: Information about how you interact with and use our website, including pages viewed and products you browse.

2. How We Collect Your Information

We may collect information:

• Directly from you when you place an order, create an account, contact us, or provide information through our website.

• Automatically when you browse or use our website through cookies and similar technologies.

• Through Shopify and other service providers that help us operate our website and provide our services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.

• Arrange delivery of your products.

• Process payments and transactions.

• Provide customer support.

• Communicate with you regarding your orders.

• Respond to your questions and requests.

• Improve our website, products, and customer experience.

• Detect and prevent fraud, unauthorized activity, or misuse of our services.

• Send promotional or marketing communications where permitted and where you have provided appropriate consent or otherwise have the right to receive them.

• Comply with applicable legal and regulatory requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep the website functioning properly.

• Remember certain preferences.

• Understand how visitors use our website.

• Improve website performance and user experience.

• Support relevant marketing and advertising activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. How We Share Your Information

We may share personal information when necessary with trusted service providers that help us operate our business, including:

• Shopify, which provides our e-commerce platform.

• Payment processors and payment service providers.

• Courier and delivery companies.

• Website, hosting, technology, and IT service providers.

• Customer support and communication service providers.

• Marketing or advertising service providers, where applicable.

We may also disclose information where required by applicable law, legal process, or a lawful request from a government authority, or where reasonably necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a business practice.

6. Shopify

Our online store is powered by Shopify. Shopify may process information relating to your use of our store in order to provide and improve its services.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

7. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services and fulfill orders.

• Maintain business and transaction records.

• Provide customer support.

• Resolve disputes.

• Prevent fraud or misuse.

• Comply with applicable legal or regulatory requirements.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Choices

You may contact us to:

• Ask what personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information where applicable.

• Ask questions about how your information is used.

• Opt out of promotional communications.

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.

11. Marketing Communications

If you receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

We may still contact you with essential non-promotional communications, such as information relating to your orders, payments, deliveries, or customer-service requests.

12. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

AIZAL GLOW SKINCARE
Email: aizalglow@gmail.com
Location: Karachi, Pakistan
Website: https://aizalglow.com/