Refund policy

Return & Refund Policy

Last Updated: September 25, 2026

At AIZAL GLOW SKINCARE, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can assist you.

1. Eligibility for Returns

We accept returns only in the following situations:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product is defective or faulty.

  • Your order is incomplete or a product is missing.

For hygiene and safety reasons, skincare and cosmetic products that have been opened, used, or tampered with are generally not eligible for return.

2. Reporting a Problem

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs or video of the product and packaging

  • A brief description of the issue

We may request additional information if required to assess the issue.

3. Damaged Products

If your order arrives damaged, please take photographs or a video of the package and product before disposing of any packaging.

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

4. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund for the affected item.

5. Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another suitable method agreed with the customer.

The time required for a refund to reach you may vary depending on the payment method or financial institution.

6. Non-Returnable Products

For hygiene and product-safety reasons, we generally do not accept returns for products that have been:

  • Opened

  • Used

  • Damaged after delivery

  • Altered or tampered with

We also do not accept returns simply because a customer has changed their mind after receiving the product.

7. Exchanges

Where applicable, an eligible product may be exchanged for the correct or replacement product after verification by Aizal Glow.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: aizalglow@gmail.com

AIZAL GLOW SKINCARE
Website: https://aizalglow.com/